Refund policy

We hope you adore your Zenaus Jewelry. However, we understand that sometimes a piece may not be exactly what you envisioned.

Returns & Exchanges
We gladly accept returns or exchanges on new and unopened items within 30 days of delivery. Eligible items may be refunded or exchanged. Please note that return shipping costs are the responsibility of the customer. Once we receive and inspect the returned items, the refund will be issued to your original method of payment.

To initiate a return or exchange, please contact our customer service team, and we will guide you through the process.

Custom & Personalized Orders
All custom or personalized pieces are made to order with care and attention, and therefore cannot be returned or exchanged.No changes, returns, or cancellations.
The item is final sale and excluded from discounts and promotions.